At Allergy UK, we understand the anxiety and fear that often comes hand in hand with eating out when you have a food allergy. This is why we work with caterers to put peace of mind on the menu!
There are an estimated 20 million people in the UK living with allergic disease. Allergy can have a huge impact on people’s lives. For some, the consequences of an allergic reaction can be fatal.
Report a food problem
Caterers must provide clear and accurate information about the ingredients in the dishes they serve to their customers. If you believe that you have been served a dish containing an allergen, despite making your requirements clear, you should notify the Local Authority in which the food business is based, or you can make a complaint to the Food Standards Agency here.
Allergy UK also want to hear about incidents like this, so email us at firstname.lastname@example.org
Allergy Aware Scheme
At Allergy UK, we understand how scary it can be eating out with a food allergy, which is why we created the Allergy Aware Scheme. You can find a list of Allergy Aware outlets on our Restaurant and Café Guide at the bottom of the page.
Allergy is undoubtedly on the rise, which is why awareness is so crucial, particularly for those working in the food service industry. In 2014 legislation changed, it is now a legal requirement for caterers to be able to provide clear and reliable information about what is in their dishes. The Allergy Aware Scheme goes one step further, putting peace of mind on the menu.
Food outlets are working with national charity Allergy UK to ensure that people with allergy can eat out in confidence, knowing that Allergy Aware Scheme restaurants have undergone robust training and have taken a proactive approach to ensure the safety of their customers.
Outlets which have successfully joined the scheme have passed a rigorous site audit undertaken by a food safety professional. The audit assesses catering outlets on their staff training, supplier information, purchase and delivery of orders, storage of goods, handling and preparation as well as order taking and front of house.
These outlets have demonstrated that they are operating above and beyond the Food Information Regulations (FIR's) and that staff have a high standard of allergen knowledge and practice in customer service for those with food allergies.
Allergy UK encourage more establishments to come on board the Allergy Aware Scheme. It’s great to see more and more catering outlets taking a responsible and proactive approach to food allergy training and general allergy awareness.