Allergy UK and Uber Eats partner to help people with food allergies

Allergy UK and Uber Eats have partnered to improve the food-ordering experience for the estimated 2.4 million people in the UK who live with diagnosed food allergies.

The three-year partnership aims to enhance food allergy awareness, improve safety measures and ensure people with allergies have a better experience when ordering food from Uber Eats.

Uber Eats has introduced several new features on the Uber Eats app, designed to enhance transparency and safety for individuals with food allergies. These include a dedicated allergy request field, which customers can save to their account for future orders, improved visibility for restaurants and shops – with allergy requests highlighted on orders and printed receipts – plus enhanced communication tools for restaurants and shops to contact customers when allergy requests can’t be met.

Simone Miles, chief executive of Allergy UK, said: “We recognise the very real concerns that people with food allergies face when eating food prepared outside the home. That’s why we are pleased to be working with Uber Eats, sharing our clinical expertise and the lived experiences of people living with food allergy, to improve safety, confidence and choice for their customers.”

Through this collaboration, Allergy UK will also advise on app improvements, help train Uber Eats staff, restaurant partners and couriers. Uber Eats will also engage with Allergy UK’s youth forums and parent and carer forums to better understand allergy needs.

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Matthew Price, General Manager of Uber Eats UK and Ireland, added: “At Uber Eats, we believe everyone should be able to order food with confidence. By partnering with Allergy UK, we’re taking important steps to better serve consumers with food allergies, improve education and ensure that safety remains a top priority for both customers and merchants.”