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Media reports on 'No touch' policy in some supermarkets

Allergy UK is aware of news reports that suggest that some supermarkets have begun to implement new rules around customers touching products in store, requesting that customers do not touch items unless they plan to buy them. 

We have had a number of calls and contacts to our Helpline about this from callers naturally concerned about the implications for people for whom it is imperative to check the labels of  packaged foods to make sure that the t the food does not contain their allergen/s. We would always advise people with allergies to check ingredients labels, even when buying a product they have eaten before, as recipes or production methods often change, leading to a change in ingredients.

Allergy UK and the Anaphylaxis Campaign have been in touch with DEFRA about this and, as a result,  the British Retail Consortium has provided the following response 

"Please note this has been misreported. None of our members are operating a ‘no touch’ policy. Some retailers have a recommendation in place for shoppers to be mindful when shopping as part of advice on social distancing. Our members are highly aware of the need for checking product labels, not just by allergy sufferers, but by all consumers."

Allergy UK will continue to monitor calls on the topic.

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